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Shipping & Return Policy

Most orders ship the same business day. Orders placed after 2pm MST will ship the next business day. In rare instances, packages may take longer to process.

Contiguous 48 States

FEDEX or the United States Postal Service (USPS) are the preferred carriers for domestic shipments. The following shipping options are available: Ground, 3 Day, 2 Day, and Next Day. Orders are typically delivered within 5 business days. Special order, non-stock, or drop ship items may take up to 3 weeks or longer to arrive. Most carriers do not deliver on weekends and major holidays.

Alaska, Hawaii, Puerto Rico

USPS is used for shipments to Alaska, Hawaii, and Puerto Rico.

APO/FPO

USPS is used for APO/FPO shipments.

International

Workoutz.com ships worldwide. FEDEX International Economy or USPS are used for most international shipments, depending on the weight and size of the item. Please allow at least 2 business days to process international shipments. Orders can be delivered to most countries within 6 to 10 business days. Delivery times may take longer than expected if the package is inspected by customs. Buyer is responsible for all duties, taxes, and brokerage fees.

Return Policy

NOTICE: Our return address is different than our operations address. Buyer is responsible for all return shipping costs. Shipping charges are not refundable. Please contact us to initiate a return and obtain an RA number.

Workoutz.com has a 60-day return policy on most items. Once a return authorization number is issued, please return your package within 14 days. If applicable, a refund or store credit will be issued less shipping charges. Returned orders may be subject to a 15% restocking fee (unclaimed packages, undeliverable addresses, etc). Some unopened items are eligible for a full refund, less shipping charges. Orders with free shipping are subject to a 15% restocking fee upon return. No refund/return is possible after 60 days from the date of purchase. Orders returned due to failure to retrieve a package or because of an invalid address will be refunded less shipping and handling.

Exchanges

Exchanges can be tricky. Logistically, it is easier for us to issue a refund. Once we receive your return, we will issue a refund. Buyer is responsible for any shipping fees resulting from exchanged or returned items.

Cancellations

Most orders can be canceled within 1 hour from the time the order was placed.